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11/27/2009

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Tom McWilliams

My pet peeve phrase is
"Not a problem" which is offered by too many people working in the service industry. Where were this folks trained. My preferred response is "My pleasure"

Rebecca Taylor

"I know just how you feel," which is usually spoken by someone who has absolutely no idea how I or anyone else might feel.

Dr. Bev Smallwood

Interesting point,
Tom. The more positive way of saying it is certainly better. "Not a problem" is a verbal habit I've had.

Boy, Rebecca, I get that one. When I interviewed trauma survivors for my book and asked them the question, "What did people say or do after your trauma that was least helpful," that statement was number one. It's beyond annoying; it's downright offensive when you're in pain.
Dr. Bev Smallwood

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